Shipping, Return & Refund Policy
We ship across the globe. We do not ship to any PO Boxes or APO addresses. All international orders are accepted only if PREPAID.
Mode of Payment
For International Orders, payment can be done through
- Debit/Credit cards
- Apple Pay
We have Stripe and Razorpay as our payment gateways
Shipping Cost
We charge a flat shipping fee of 5$ which is automatically added to the order at the time of checkout.
Delivery Timeline
- International Orders are dispatched as soon as all the products in the order are ready with us. We don't dispatch incomplete orders.
- Orders are delivered within 10-12 business days of receiving the order.
- Made to Order/ Orders with customization might take slightly longer to dispatch. The same will be informed to you via email.
- As soon as the order is shipped, the tracking information is shared via email.
Cancellations, Returns & Exchanges
- Cancellation requests are accepted strictly within 24 hours of placing the order, Returns are allowed within the timeline of 7 days from the date of delivery
- For returning a product, please send us request for return on: info@truebrowns.com along with a photo of the product. To initiate a return, the customer is responsible for shipping the product back to the seller. Please note that both the forward and reverse logistics costs associated with the return are non-refundable. Once the customer has paid the duty imposed by the Government of India on our products and we have received the product in our warehouse, the customer will be refunded the order amount.
- Refund Policy: Kindly be aware that the expenses related to both the forward and reverse logistics for the return will not be eligible for a refund. Additionally, any incurred duty charges are also non-refundable. Customer will be refunded the balance amount
- Exchanges are not accepted on international orders.